STORE POLICY

At One Black Potter, we’re not just slinging clay—we’re crafting bold, hilarious, one-of-a-kind pieces with attitude. Whether you’re buying a cheeky pipe, a weirdly wonderful dish, or something that makes your inner rebel smile, we want you to feel good about every step of the process.

Got a question about your order? Wondering if a piece is dishwasher-safe, or just want to tell us how much you love your new favorite bong? We’re here for it. Drop us a line anytime at support@oneblackpotter.com or fill out the contact form. We aim to respond within 48 hours (usually sooner, unless we’re elbows-deep in clay).

FAQ

Q: Are your pieces really handmade?
A: Absolutely. Every piece is crafted by hand in our Central Texas studio. No mass production, no boring stuff—just clay, sweat, and weird joy.

Q: Do you take custom orders?
A: Absolutely! Hit us up at nashannon@oneblackpotter.com with your idea and we’ll let you know if it’s something we can vibe with.

Q: Is this safe to use?
A: Totally. All our functional pieces—like mugs, dishes, pipes, and bongs—are made with food-safe, non-toxic materials and glazes. If it’s meant to go in your body or near your mouth, we treat it right.

Q: Can I put this in the dishwasher/microwave?
A: Most of our stuff can handle it, but because each piece is unique, we recommend hand washing to keep your funky friend looking its best.

SHIPPING & RETURNS

📦 Shipping

All orders ship FREE within the United States.
I pack each piece with care so it arrives safely — ceramics are tough, but I treat them like they’re precious cargo.
Orders usually ship within 3–5 business days after payment.
You’ll get a tracking number as soon as your order is on its way.

🚚 Local Pickup

If you’re in the Central Texas area, contact me before ordering — we can arrange a local pickup and you can skip the wait.

🔄 Returns & Exchanges

Because each piece is handmade and one of a kind, all sales are final.
If your order arrives damaged, email me at [your email] with photos within 3 days of delivery, and I’ll replace it or refund your order.
Custom orders are non-refundable, but I’ll always work with you to make sure you’re happy with the final piece.

WHOLESALE INQUIRIES

Got a shop that could use some ceramic attitude? I offer wholesale pricing for Pocket Pipes (Puff Pieces) to smoke shops, boutiques, and other retailers who want to stock my handmade ceramics.

Wholesale Pricing for Pocket Pipes:

$10 per pipe for orders up to 50 pieces
$7 per pipe for orders over 50 pieces
Orders available in increments of 50

Suggested Retail: $15–$25 per pipe

Every piece is handmade in Central Texas, fired for durability, and glazed in small batches. No two are exactly alike — which means your customers are getting something truly unique.

📩 To place a wholesale order or request samples:
Email me or use the Contact Page with “Wholesale Inquiry” in the subject line.

Let’s get your shelves stocked with handmade pieces that stand out.

PAYMENT METHODS

- Credit / Debit Cards
- PAYPAL

- Invoice (Wholesale Only)

Payment Methods